AgoraLeads Marketplace Policies
Effective date: 14 February 2026
Applies to: Clients (“Customers”) and Suppliers (“Creatives/Agencies”) using AgoraLeads (“Platform”).
By creating an account, posting a brief, purchasing/unlocking access, applying to a brief, messaging, or using the Platform, you agree to these Policies.
1) Community & Conduct Policy
1.1 Respectful behaviour
You must treat others with respect and professionalism. You must not:
- harass, threaten, bully, intimidate, or stalk
- use hate speech or discriminatory language
- share unwanted sexual content
- repeatedly contact someone after they ask you to stop
1.2 Good faith behaviour
Clients: do not post fake briefs, “quote fishing”, competitor research briefs, or briefs where you have no genuine intention (or authority) to hire.
Suppliers: do not misrepresent your identity, skills, location, availability, pricing, qualifications, insurance, or portfolio ownership. No bait-and-switch.
1.3 Spam, automation, and solicitation
You must not:
- send mass unsolicited messages
- use bots/automation to spam or scrape data
- harvest contact details or sell lists
- post misleading offers designed to funnel users elsewhere
Breach of this policy may result in immediate restriction or removal.
2) Identity, Verification & Trust Policy
To protect the marketplace, AgoraLeads may require verification (for example: phone/email verification, business details, ID checks, portfolio ownership proofs, or other reasonable evidence).
We may limit features (posting, applying, messaging, unlocking) until verification is completed.
Providing false information can result in suspension or permanent removal.
3) Messaging, Off-Platform Contact & Safety
3.1 Platform-first communication
We strongly encourage users to keep early conversations on-platform to reduce scams and misunderstandings.
3.2 Sharing contact details
You may share phone/email/WhatsApp details once both parties have shown genuine intent to proceed and the brief is sufficiently clear to do so.
3.3 Prohibited content and links
You must not share:
- illegal content, extremist content, hate content, or threats
- sexually explicit content
- malware, phishing links, or suspicious downloads
We may remove content and restrict accounts to protect users.
4) Brief Quality Policy (Clients)
When posting a brief, you must:
- provide accurate project details (deliverables, timeline, location where relevant, and realistic expectations)
- provide accurate contact information
- post lawful and non-discriminatory requests
We may edit, limit visibility, pause, or remove briefs that are misleading, unsafe, illegal, abusive, or clearly not posted in good faith.
5) Supplier Standards Policy (Creatives/Agencies)
Suppliers must:
- quote clearly (what’s included, assumptions, timeline, revisions, usage/licensing where relevant)
- communicate professionally and promptly
- deliver work to the agreed scope and timeline, or notify the client early if delays arise
- respect confidentiality and client data
- apply only to briefs you can genuinely fulfil
Repeated verified issues may lead to reduced visibility, restrictions, or removal.
6) Credit Returns & Invalid Brief Policy (Marketplace Access)
If you use credits (or any paid unlock mechanism) to access briefs, the following applies.
6.1 48-hour spam/invalid report window (key rule)
If you believe a brief is spam, fraudulent, illegal, or clearly invalid, you must report it within 48 hours of unlocking.
6.2 14-day credit return request window
Credit return requests must be submitted within 14 days of unlocking the brief.
6.3 When credit returns may be granted (examples)
Credit returns may be granted where we can reasonably verify one or more of the following:
- the brief is spam/scam/illegal
- contact details are invalid or unusable
- the brief is materially misleading (wrong category, wrong location, or key details that materially change suitability)
- the unlock was a genuine accidental purchase/unlock (rare, evidence-based, and dependent on account standing)
6.4 When credit returns are not usually granted (examples)
Credit returns are not usually granted because:
- the client chose someone else
- the client didn’t respond quickly enough
- you did not win the project
- your pricing/availability did not match the client’s needs
6.5 How we decide
We assess requests case-by-case, using:
- the brief content and metadata
- message history (where applicable)
- user reports and evidence submitted
- account standing and patterns of behaviour
6.6 Target response time
We aim to review credit return requests quickly and fairly. Some cases may take longer if verification is needed.
7) Complaints & Dispute Handling Policy
7.1 Resolve directly first
For work/contract disagreements, clients and suppliers should first attempt to resolve issues directly and professionally.
7.2 Escalate to AgoraLeads
If you cannot resolve an issue, you may report it to AgoraLeads with supporting evidence (messages, scope, invoices, files).
7.3 What AgoraLeads can and can’t do
We can investigate policy breaches, scams, spam, misuse, and credit-return eligibility.
We cannot act as your solicitor, guarantee outcomes, or force contract terms if you contract off-platform.
8) Reviews, Ratings & Trust Integrity Policy
Reviews must be genuine and based on real interactions.
You must not:
- post fake reviews
- trade reviews
- incentivise reviews (discounts, refunds, gifts)
- coerce or threaten someone to change/remove a review
- retaliate with dishonest reviews
We may remove reviews and apply restrictions if we reasonably believe integrity has been compromised.
9) Intellectual Property & Usage Policy (Baseline)
Unless you agree differently in writing:
- Clients receive the agreed final deliverables they have paid for.
- Suppliers retain rights to pre-existing tools/templates and unused concepts, unless assigned.
- Confidential or private work must not be shared publicly without permission.
- You must not upload or sell work you do not have rights to use.
10) Confidentiality & Data Protection
You must:
- keep confidential project information private
- not share personal data without consent
- handle any personal data lawfully and securely (including where UK GDPR applies)
11) Restricted, Unsafe & Illegal Activity
You must not use AgoraLeads for:
- illegal services or illegal requests
- fraud, deception, forged documents, or impersonation
- hate or extremist content
- harassment or targeted abuse
- malware, spyware, or phishing
We may restrict accounts immediately where safety is at risk.
12) Enforcement & Account Actions
AgoraLeads may, at its discretion and based on evidence, take actions including:
- removing content or briefs
- issuing warnings
- restricting features (messaging/posting/applying/unlocking)
- suspending accounts
- permanently banning accounts
Serious misconduct may be actioned without warning.
13) Appeals
If you believe an enforcement action was wrong, you can appeal by contacting support@agoraleads.co.uk within 30 days, providing any relevant evidence. We will review and respond as fairly as possible.
14) Updates to These Policies
We may update these Policies to improve safety and marketplace quality. If changes are material, we will notify users in-app and/or by email. Continued use of the Platform after changes take effect means you accept the updated Policies.
“I have read and agree to the AgoraLeads Marketplace Policies (Conduct, Trust & Verification, Credit Returns, Complaints, Reviews, IP, Safety and Enforcement).”